Customer service skills Customer service training is a key part of inducting staff into your company, so that they know what is expected of them. It is also a competency that may be sought when recruiting new staff. What are the skills and competencies you need to look for in customer service staff? Patience- they…

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Your customer service strategy should be designed to delight customers during their interaction with you by using proactive customer service methods to ensure your customers don’t have to come to you with problems. Make it personal Make your service feel personal. Your customers want to feel like they have access to real people, not just…

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A product quality standard refers to the performance the customer can expect from the product e.g. “performs better than the leading brand “,” guaranteed to last for 1000 uses “. This is only part of the customer experience with your company, with the customer service standard being the other part. The customer service standard refers…

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Customer service is dedicated to taking care of the customer’s wants and needs by providing a professional, high quality service before, during, and after the customer’s interaction with the company. It aims to ensure customer satisfaction with a product or service, and their continuing relationship with the company. Customer service is also about creating a…

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