To be an Effective Manager and achieve things through other people, delegation should be used. We discussed Delegation in previous lessons. The definition of Delegation is assigning tasks to other people while still being held accountable for them. The most important thing is to know who to delegate to, what task to give them, and…

Coaching and delegation are closely related. They are both used to transfer skills, and assist in the growth and development of the team. We discussed Coaching and succession planning in previous lessons. Succession planning means having a plan to develop the team to replace others who leave the organisation or retire, or who are promoted.…

Today we review some leadership and motivational theories including Maslow’s Hierarchy of Needs and Adair’s Action Centred Leadership. Motivation is an important part of an executive’s job and understanding what motivates people is the first step. We discussed Team Leadership in previous lessons. This link will take you to a page that considers some leadership…

Performance management is commonly achieved through annual performance appraisals. Performance appraisals are, in my opinion, the most effective way to manage your team’s performance. I have reprised the key points here, perhaps in more detail than for other modules, as I believe this is the single most important key to effective performance management. So it…

What is the best way to conduct an appraisal? We discussed Appraisal Skills in previous lessons. There is no correct way to conduct an appraisal, but it is helpful to have a standard document for consistency. Both parties should do some advance preparation The following guidelines may be useful. The appraiser should consider: How the appraise…

We discussed appraisal skills for managers in previous lessons. Giving feedback Giving feedback is a life skill, which everyone would benefit from studying and practicing Feedback should not be a subjective opinion, but based on facts, and should be evidenced by examples. Feedback should be used to enable the team to appreciate the impact of their behaviour. It…

You will be judged by the effectiveness of the meetings you hold. Are they effective? People will notice how you manage them, how they are run. And the effectiveness of your meetings will be reflected in the results you achieve in business. We discussed effective meetings and effective meetings part 2 in previous lessons. For meetings…

We discussed Persuading others – influencing skills in previous lessons. The ability to influence and persuade others is an absolutely critical element of leadership. Think of any prominent politician – Clinton. Obama, Thatcher, Churchill, the key politicians in your country – whatever their politics or yours, you cannot deny their charisma, their ability to put…

We have covered this topic in quite a lot of detail already, and have reviewed topics such as minimising conflict, tackling conflict, and tools and techniques for dealing with conflict in the workplace. Minimising conflict in the workplace Tools and techniques for handling conflict in the workplace Tackling conflict in the workplace It is almost…

We discussed Tackling Conflict In The Workplace in previous lessons. A leader or manager will have to deal with difficult colleagues, managers and staff members at different points in their career. If conflict is not resolved and is allowed to fester, matters will deteriorate, performances will be affected. Dealing with a difficult colleague Try to ignore…