54This quiz is designed to test your knowledge of these modules of the “Managing People” lessons in the Management Skills Courses, specifically;-

There are ten questions some of which are “tick all that apply “, and others are True/False.

The pass mark is 70 out of a potential 100 points, 10 for each question.

Once you are satisfied with your answers, complete your name, address and email address and click on “submit“ to submit your answers.

You will shortly receive an email advising you of your score, whether you have passed the quiz, and how your answers have been scored.

The Managing People Quiz

1. It is important to develop employees to become future managers because:-
Select all that apply
2. When minimising conflict, an effective manager needs tools and techniques to:-
Select all that apply
3. Leading virtual teams;-
Select all that apply
4. Transactional Analysis was developed by Eric Byrne and is a technique used for building confidence in verbal communication. He says that people can adopt one of three states in a communication - the Parent, Adult or Child:-
Select all that apply
5. If you want to persuade management to accept your idea, it is a good idea to;-
Select all that apply
6. A transparent, written process for employee dismissal ensures that employees know what is expected of them, where they are failing, and gives them the tools to correct their failure. They should not be given the time and opportunity to get back on course.
7. If a mistake is made it is important to find out who made it.
8. When dealing with a persistent Complainer:-
Select all that apply
9. If a manager detects a conflict, the best course of action is to ignore it, it may resolve itself
10. The Six Principles of Influence were defined by Robert Cialdini, and published in his book, "Influence: The Psychology of Persuasion." in 1984.

Be sure to click Submit Quiz to see your results!



Name
Email