Managing People Quiz

54This quiz is designed to test your knowledge of these modules of the “Managing People” lessons in the Management Skills Courses, specifically;-

There are ten questions some of which are “tick all that apply “and others are True/False.

You can navigate backwards and forwards to review your responses by using the appropriate buttons.

The pass mark is 700 out of a potential 1000 points, 100 for each question.

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Managing People Quiz

The Six Principles of Influence were defined by Robert Cialdini, and published in his book, “Influence: The Psychology of Persuasion.” in 1984.

When minimising conflict, an effective manager needs tools and techniques to:-
Select all that apply

Transactional Analysis was developed by Eric Byrne and is a technique used for building confidence in verbal communication. He says that people can adopt one of three states in a communication – the Parent, Adult or Child:-
Select all that apply

Leading virtual teams;-
Select all that apply

If you want to persuade management to accept your idea, it is a good idea to;-
Select all that apply

If a manager detects a conflict, the best course of action is to ignore it, it may resolve itself

When dealing with a persistent Complainer:-
Select all that apply

It is important to develop employees to become future managers because:-
Select all that apply

If a mistake is made it is important to find out who made it.

A transparent, written process for employee dismissal ensures that employees know what is expected of them, where they are failing, and gives them the tools to correct their failure. They should not be given the time and opportunity to get back on course.

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