Managing Sales Staff Quiz

27This quiz is designed to test your knowledge of the contents of the Managing Sales Staff Course, part of the Management Skills series of courses. These quizzes are designed to improve your Management and Business skills.

There are ten questions some of which are “tick all that apply “, and others are True/False.

You can navigate backwards and forwards to review your responses by using the appropriate buttons.

The pass mark is 70 out of a potential 100 points, 10 for each question.

Once you are satisfied with your answers, complete your name, address and email address and click on “submit“ to submit your answers.

You will shortly receive an email advising you of your score, whether you have passed the quiz, and how your answers have been scored.

The Managing Sales Staff Quiz


A good salesperson should; -
Choose all that apply


A good salesperson is resilient enough to be able to accept that some clients are just not going to want their product, and this is not a reflection of them or their ability.


Research suggest that people who understand their own strengths and weaknesses are most effective, because they develop a strategy to deal with their environment


The skills and personal qualities you need in your sales team very much depends on the sales role they will fulfill. These vary enormously, as do salespeople themselves


The Sales process includes the following steps; -
Choose all that apply


When training Sales people, ensure they have this knowledge; -
Choose all that apply


An empathetic salesperson will gain trust and establish rapport with clients. They do this by: -
Choose all that apply


It is a good idea to keep an ongoing file of potential candidates who approach you. Follow them up, even if you don’t have a vacancy, and find out about their track record, maybe even meet them. Then you have a shortlist that you can use to approach potential candidates at the time you need someone.


A successful salesperson; -
Choose all that apply


The very best salespeople aren’t always talkers, they’re actually effective listeners, building rapport with clients by showing empathy with them and their circumstances and questioning carefully to determine the client’s needs.

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