3.
Transactional Analysis was developed by Eric Byrne and is a technique used for building confidence in verbal communication. He says that people can adopt one of three states in a communication - the Parent, Adult or Child:-
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4.
When dealing with a persistent Complainer:-
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5.
When minimising conflict, an effective manager needs tools and techniques to:-
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6.
Leading virtual teams;-
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9.
If you want to persuade management to accept your idea, it is a good idea to;-
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