Managing People

The Managing People Quiz


Leading virtual teams;-
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If a mistake is made it is important to find out who made it.


If you want to persuade management to accept your idea, it is a good idea to;-
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When dealing with a persistent Complainer:-
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If a manager detects a conflict, the best course of action is to ignore it, it may resolve itself


When minimising conflict, an effective manager needs tools and techniques to:-
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It is important to develop employees to become future managers because:-
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The Six Principles of Influence were defined by Robert Cialdini, and published in his book, "Influence: The Psychology of Persuasion." in 1984.


A transparent, written process for employee dismissal ensures that employees know what is expected of them, where they are failing, and gives them the tools to correct their failure. They should not be given the time and opportunity to get back on course.


Transactional Analysis was developed by Eric Byrne and is a technique used for building confidence in verbal communication. He says that people can adopt one of three states in a communication - the Parent, Adult or Child:-
Select all that apply

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