1. Leading virtual teams;-
Select all that apply 2. If you want to persuade management to accept your idea, it is a good idea to;-
Select all that apply 3. When dealing with a persistent Complainer:-
Select all that apply 4. When minimising conflict, an effective manager needs tools and techniques to:-
Select all that apply 10. Transactional Analysis was developed by Eric Byrne and is a technique used for building confidence in verbal communication. He says that people can adopt one of three states in a communication - the Parent, Adult or Child:-
Select all that apply