Managing The Business 3 | Management Skills Courses

1.

Creative thinking requires us to come up with a new and different perspective, breaking down the topic and restructuring it to gain new insights, by organising our thoughts differently.

True

False

2.

The Business Excellence Model was originally developed by the European Foundation for Quality Management (EFQM).
Select all that apply

The model says that results are not influenced by the management driving policy and strategy, using people, resources and processes, to deliver excellent key performance results

The five” enabler ”criteria consider how the organisation approaches “Excellence” in terms of Leadership , Policy and Strategy, People, Partnerships and Resources, and Processes

The four “Results” criteria consider what the organisation has achieved for stakeholders. The four results areas are Customer Results, People Results, Society Results, and Key Performance Results.

The expectation is that improvements can be made through understanding the processes the company uses and how these turn into value for the customer.

3.

Benchmarking business performance is the process of making comparisons with other people, processes or businesses, in order to;-
Select all that apply

learn from others

select a winner

establish best practice

improve performance

4.

Creative thinking business tools include;-
Select all that apply

The 6 Thinking Hats Game

Blue sky thinking

Mind Maps

Brainstorming

5.

A good meeting;-
Select all that apply

will start on time

will stop to update late arrivals

has a focused agenda that has been circulated prior to the meeting,

works towards a clearly defined objective.

6.

Perhaps a good definition of creative thinking is seeing the same thing everyone else sees.

True

False

7.

Factors to consider in designing a performance measurement system are;-
Select all that apply

measures to be selected

Cost/benefit analysis for the exercise

Who in the management team will use the information, and how

the rationale for the measures i.e. how useful will the information be to management

8.

If you need to report to a group of your staff that everything is on track, it is usually acceptable to send an email with that status report, saying you don’t propose to call a meeting unless anyone deems it necessary, and ask if anyone has any questions or comments.

True

False

9.

If you are asked to attend a meeting, show consideration for colleagues by participating even if you have nothing to offer, be part of the discussion, contribute ideas and answer questions even if your contribution is irrelevant.

True

False

10.

Minutes circulated within a day or two are effective because;-
Select all that apply

It helps to ensure everyone left the meeting with the same understanding.

It helps to restate what was accomplished,

You can alter decisions taken at the meeting

Action points that were allocated are recorded

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