Supervisor and Performance Management | Management Skills Courses

1.

The appraisal meeting should; -
Choose all that apply

review any development carried out, and check if its objectives were met

allocate blame for any problems encountered in the period under review

identify any training or resource needs

set goals and targets for the coming period

2.

The supervisor will not be involved with the management team, and would not expect to attend management meetings, or be involved in setting production targets.

True

False

3.

Some job roles are specifically to supervise a team of workers, and purely that, but almost all management positions include an element of supervision, as managers need to supervise their team members and their workload as well as perform their own work.

True

False

4.

In preparation for a performance management meeting , or appraisal, a manager should;-
Choose all that apply

Refer to previous appraisal forms, make copies available to the individual, together with a new pre-appraisal document

Collect information for the whole period under review

Consider each person’s performance, and future targets

Prepare a list of points for discussion, leaving enough time to respond to the appraisees input

5.

No preparation is advised for an appraisal meeting

True

False

6.

An effective performance management system supports the cascading of organisational objectives from the management team down to the individual. It also will improve individual performance and in turn, team and organisational performance. It creates a transparent culture that engenders employee engagement and loyalty.

True

False

7.

In a pure supervisory role, for example in a process environment, or a call centre , the supervisors’ role is usually to;-
Choose all that apply

manage the workload

allocate work to the team

balance the workload

complete their own workload

8.

After the appraisal or performance review meeting has been held, both the appraise and the appraiser should have a clear understanding of ;-
Choose all that apply

last year’s performance

what went well and why

what went badly, and why

how performance can be improved

9.

Supervisors are responsible for the development of their team, to ensure each individual has the skills to enable the team to run as effectively as possible and that the workgroup operates to optimum effectiveness.

True

False

10.

the supervisor has to bridge the gap between the workforce and management, acting as a go-between, representing staff and their views and problems to management, and representing management to staff.

True

False