Writing Business Documents | Management Skills Courses

1.

People who receive a CC (courtesy copy). Of a memo or email are not directly affected by the email, not required to do anything, but out of courtesy you are advising them of the contents of the email.

True

False

2.

The objective of a Reports’ Introduction section is to outline what the report will cover, so there will inevitably be some duplication of the contents of the executive summary.

True

False

3.

A sales forecast;
Select All Correct Answers.

should never be produced by the sales management team

benefits from being integrated with the accounts figures, which can be done if planned in advance

can forecast units, or cash, or both

should include the full value of every likely opportunity

4.

A reports structure is important because;-
Select All Correct Answers.

Some readers will read just the executive summary

Some readers will want to access just the information they need.

if the report is for sale, readers may decide from the sections they read whether to buy the report.

Some readers will read the conclusions only

5.

A good sales report;
Select All Correct Answers.

can be any format you like

should enable a manager to monitor and improve performance

will show performance against target, and the reasons for good and poor performance

will flag up emerging trends and outstanding performances

6.

Memos do not begin with a greeting such as “Dear all”, or “Hello “ , .or end with a closing greeting such as “yours sincerely” or “regards”

True

False

7.

Meeting Minutes should record;-
Select All Correct Answers.

who is present

your personal opinion on topics discussed

any arguments that take place

any actions requested, together with who is responsible for completing them and by when

8.

Select a recipient to receive an email as a BCC (blind courtesy copy) if you want their email to be visible to everyone

True

False

9.

When writing you should;
Select All Correct Answers.

adopt a tone and language suitable for your target audience

consider your audience background, and their knowledge of the topic

write what you want to say regardless of the audience

Be careful of using technical language, or shorthand or acronyms which your audience may not understand

10.

A report’s executive summary should;-
Select All Correct Answers.

briefly outline the subject matter

recap any background issues

sum up the key findings, conclusion and the recommendations

be designed to be read alone without the full report, so needs to be coherent if read in isolation

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