Readers Questions

To be relevant to most readers, who cover the Globe , your Readers’ Questions need to be quite general in nature. Problems with staff or managers are similar the world over, as are many business problems.

I hope that the advice I offer, and understanding of how to tackle the problem, may help others to solve their issues.

The questions will be presented anonymously, and may be edited slightly to make them more general.

Prepare a business case

Question I have been asked to prepare a business case -is this the same as a business plan, or a business proposal? Answer No, not at all. Each of these three has a very specific function, and they are used … Continue reading

Salvage a company’s reputation

I have a question. What is the best action after your company has received several bad reviews? I am the sole proprietor of my own business, and a couple of mistakes made seem to be damaging my reputation and is … Continue reading

A new company is going wrong

Thank you for the beautiful course outline. l live in Kenya and l started a little business of supplying local schools with waste bins. At the beginning, I was so excited and l did well because every school had a … Continue reading

Negotiating with an investor

Good evening I met a person that asked me if I need an investor in my business. So, how do I negotiate with him in a way that he will not steal my business idea? Answer A very difficult balancing … Continue reading

What benefits to offer staff

My business is doing well and I now have a little profit to divert to staff benefits. I want to attract and retain the best people. What benefits can I offer to staff? Answer There are many creative ways to … Continue reading

Producing a promotional plan

I would like to request you advise on the following query that I met in my job. I work in a profit seeking company yesterday they asked to make a “plan of the promotion” can you please help me? Answer … Continue reading

Staff who focus on problems

If you have people under you who do not touch on the positive things that go on, but dwell on the little things that goes wrong, please, how would you handle it? Answer There are many reasons why people behave … Continue reading

Managing and paying staff

I want to begin a Chapatti business but I don’t know how to pay and manage my workers. Answer Paying and managing workers is substantially the same in any business. You don’t say what kind of scale you are talking … Continue reading

Combining several roles

I wish you could help me. My question is how can I combine these three positions in managerial level in a new establishment. Administration, Human resources and Finance. Answer I think you mean that you are starting a new business … Continue reading

Organizational Politics

How can you cope up with Organizational Politics? Answer Organisational Politics, or Workplace Politics are terms often used to refer to the behaviour used by people to purse their own, or their groups’, interests, as opposed to the organisation’s interests … Continue reading

Language barrier

Thanks for your willingness to assist me in this matter relative to investor. My question is this: I’ve been asked by a business person who is interested joining me in partnership relationship but, the both of us have language barrier. … Continue reading

Contract with investors

My question is this, I have a business idea and am about to go into partnership with two different investors. What should be my point of focus, and areas I should concentrate my request/demands on in signing the business contract? … Continue reading

Family members in the business

Thank you for making the time resources to get all the information and articles out here for us to benefit, and enhance our work positively. I must let you know that the Readers’ Questions articles have been a direct answer … Continue reading

Overstepping her brief

I have a member of staff in my department. Yes, she understands her job very well and even performs very well. But I think her ego is getting too big, so that she thinks she can even task me, and … Continue reading

Overcome negative attitudes

There are a lot of staff members who are outspoken at every staff meeting but who will never support nor appreciate any decision made by the management. How does one help these extroverts that are always negative in nature? Answer … Continue reading

Who manages the managers?

In a situation where the top management are the cause of the problem, who will then play a critical role to address the gap that exists in an organization. Answer This depends on a number of factors and I don’t … Continue reading

Instil loyalty in his staff

How can I make my staff loyal to their work? Answer Staff will be loyal if they enjoy their work, feel part of a team or family, are well remunerated and can see a career path open to them. I … Continue reading

Clients are not trusting me

Let me know how I can manage business if the clients are not trusting me??? Answer You almost certainly can’t manage it well, and will struggle to operate successfully if that is the case. Why do you say they do … Continue reading

Manager is angry

What should I do? My boss is angry with any initiatives higher than his. Answer On the face of it, there is not a lot you can do. He will have to answer to someone, we all do. Sometimes challenges … Continue reading

Poor management

Thank you so much for the information. Usually staff will mainly have problems arising from how the bosses treat and look at them for example. Some organizations will have a manager who thinks they are better than his junior staff … Continue reading

Problems within the organisation

What are the main things to consider when handling staff problems in an organisation? In determining the origin of a problem in an organisation what are the steps to follow? Answer This is a very broad question, with very little … Continue reading

Launch a small business

How can a plumber start up and get their first customers? Answer This is a well-trodden path, so we know there is plenty of opportunity for you here. Everyone needs a plumber from time to time, and the best recommendation … Continue reading

Developing a sales plan

Can you give me some advice on developing a sales plan for products I am responsible for selling? Answer I have written a comprehensive section about this on the site Sales performance menu Not only do we consider how to … Continue reading

How to retain customers

I would like to ask a question. What measures or strategy can an organization use to retain customers in this competitive environment? Answer This is a great objective to have because it is one of the best ways to grow … Continue reading

Working with teachers

I am an educational consultant in Nigeria.  I specialize in working with teachers of terminal classes to prepare students for terminal secondary and primary school certificate examinations. I struggle with a lot of teachers trying to convince them that they … Continue reading

Keeping output and productivity high

Our organization have workers who were active in doing work. But, through time they lose their activity and decrease production output. What shall to be done to increase the daily output of the product?? Answer It depends why output has … Continue reading

Appointed Business manager

Assume that you have been appointed business manager in a company which apart from sale personnel, also employs 12 secretarial and clerical staff including computer operator and a messenger. Previously the sale staff were the responsibility of the Sales Director, … Continue reading

How do I respond to a new role?

How do I respond to a new role? Answer I’m not sure exactly what you mean by “respond”. Also, you don’t say if this is in a new company, or a promotion within the existing company. I have dealt with … Continue reading

Issues getting quality staff

I am having issues getting quality hands as staff. I am a school proprietor, struggling to get good quality staff to work with me in the basic education school. And the annoying thing is that when I decide to manage … Continue reading

Buyer’s Remorse

Good morning, In my line of work as a banker I meet many clients who seek financial services. At first, they approach you, and they act all confident and very much aware of what they are getting into especially when … Continue reading

What are the priority tasks?

Hello Tutor, I hope this finds you well. Thanks a lot for your teachings, I have gained so much. My question is, what are the first things to do when you are given a business to manage in order to … Continue reading

Wholesaler or Boutique

I wanted to start a boutique which I knew could be managed well by my wife. But when I told her the idea of a boutique, she told me that instead of starting a boutique we should at least put … Continue reading

Consultancy Contract

Really appreciate your support on steering us in line with effective leadership. I have a consultancy job at hand to reengineer a school. I have strategized for two terms out of the three terms signed in our contract but seems … Continue reading

New Franchise

My question is what to do when you have a new franchise from China for marketing and distribution of animal nutrition and health products in Nigeria. How do we select the first Products to be pushed/launched into the Nigerian market? … Continue reading

Find A Manager

I want to thank you for your advice that incites me to start my small business. Still, I hesitate. I am an employee, but I want to start a business about print and copy services. My problem is how can I … Continue reading

Staff Stealing Customers

Thank you for giving us this platform to ask questions. And my question – is there a measure or lasting solution that can be put in place to workers stealing customers at place of work? Answer This cannot be tolerated, … Continue reading

Threatened With Potential Redundancy

Two years ago, I joined my current job as Procurement Officer at an International donor funded project. Now there is news that this project is shutting down in few months to come and that a replacement similar project will pick a … Continue reading

Foundation Customers

I would like to establish my own business – a Tourist Company. But when I face the clients which I find it seems that they are not ready to give me support, I mean to be as foundation customers. It … Continue reading

Mediate In A Dispute

Employees are not happy with the annual salary increment and company owners are not willing to give more. What can the manager do to bring employees and employer to win/win position. Regards Answer Management’s job is to mediate between the … Continue reading

Appropriate Business Model

I am reading and studying the topics you’ve been sharing with us and I want you to help me come out with strategies I can use to attract sales boys and girls to do door to door sales for our … Continue reading