Role of the Supervisor Lessons | Management Skills Courses

Designing a Performance Management System

“How Do I design, implement and manage a performance management programme? “ We are asked this question on a regular basis. In my experience a programme of this type is extremely helpful in including staff in the management of the business, making them feel valued, included, and part of the team. They know that they…

Writing a Job Description

This is an extremely important document. It is an essential part of the contract between employer and employee and ensures that both parties know what is expected of the role holder, even though many will contain a “catch all” such as “and other duties as specified “. Still it is a good place to start.…

Designing an effective performance management system

An effective performance management system supports the cascading of organisational objectives from the management team down to the individual. It also will improve individual performance and in turn, team and organisational performance. It creates a transparent culture that engenders employee engagement and loyalty. If it does not achieve these targets, it will be an unnecessary…

Prior to the appraisal

The process The appraisal meeting is the heart of the performance management system .It is the cornerstone of the process and as such , preparation and planning are the key to a successful programme. Prior to the appraisal meeting, the appraising manager should, for each of their staff; Collect information for the whole period under…

Appraisal meeting

At the meeting, the manager should put the appraisee at ease, ensure they know what will happen at the meeting, discuss and agree the agenda at the outset , discuss and agree the outcomes, and write up the meeting. The appraisal should review performance during the period under consideration, let’s say 12 months. It is…

After the meeting

So after the meeting has been held, both the appraise and the appraiser should have a clear understanding of last year’s performance, What went well, what went badly, and how performance can be improved. They should also both clearly understand the objectives and targets for the coming year, what action needs to be taken, by…

Role and Responsibilities of Supervisors

I am frequently asked to talk about the role and responsibilities of supervisors. Most managerial positions carry some aspect of supervision as part of their duties. Some job roles are specifically to supervise a team of workers, and purely that, but almost all management positions include an element of supervision, as managers need to supervise…

What does it mean to supervise?

Supervisors are responsible for the development of their team, to ensure each individual has the skills to enable the team to run as effectively as possible and that the workgroup operates to optimum effectiveness. They offer leadership to their team, as well as training. They are responsible for task allocation, and will also be concerned…

What skills does a supervisor need?

The skills a supervisor would need include; – emotional intelligence interpersonal skills empathy listening skills effective communication skills organisational ability time management risk management decision making skills problem solving skills delegation skills motivational skills coaching and mentoring ability It is worth linking back to this series of lesson to read about leadership, where we consider…

The “Added Value” of the Supervisor

As we saw in the last session, the supervisor has to bridge the gap between the workforce and management. It can sometimes be an uncomfortable role, as they must act as a go-between, representing staff and their views and problems to management, and representing management to staff. It must sometimes be a difficult and lonely…